HOME | WORKING THE NET | MARCH / APRIL 2012
A window cleaner for over 30 years, Gary Mauer is an industry giant. He is one of the founding fathers of the IWCA, founder and operator of the very popular Window Cleaning Network, relentless champion of the fabricating debris/scratched glass issue, and consultant / contributor to the American Window Cleaner Magazine. In every issue of AWC, Gary’s Safety Check column has proved invaluable to readers, and excerpts from his Window Cleaning Network give a glimpse into what everyone is talking about. Visit http://www.window-cleaning.net/ to get involved!
Question: If you're using steel wool on heat treated glass will it scratch the glass? Under what circumstances? How about annealed glass? If your steel wool is new with absolutely no rust is there any way to scratch annealed glass?
Jeff Johnson
American Window Cleaning - Spring Hill, TN
I've never had any grade of steel wool scratch glass (we typically use 00 to 0000). However, with the advent of the new type of high efficiency windows (Jeld-Wen is one brand I see); a hard low E coating is exposed to the inside of the dwelling, and will mark if steel wool is used. From what I understand, the low E surface is harder than the steel blades or wool, and will mark (as a harder chalkboard does to softer chalk).
Paul LeGrand
Blue Sky Window Cleaning - Stowe, VT
I have had glass scratch with 00 steel wool. On one occasion I also had some 0000 steel wool scratch some tempered glass. It was some extremely bad glass. I thought that maybe I had a piece of grit on my wool but even with a new piece it scratched. But that was the only time in 21 years.
Lee Polacke
Sparkling Concepts - Newmarket, NH
It's not always the tool, in spite of what you hear. If you're using "wet" 0000 steel wool on any glass (tempered or annealed), it won't scratch. If you use steel wool on heat-treated glass that has surface defects from excess fabricating debris, it still won't scratch the glass, but the fabricating debris defects might. It's kind of like razor blades and scrapers do not scratch glass - never - but fabricating debris does. And when rusty steel wool or a rusty razor blade scratches glass, it's the rust, not the metal that's doing the scratching.
Dan Fields
Fields Construction Services Inc. - Livermore, CA
Question: We wear shoe cover booties when working inside every clients home - its standard procedure. This is to remind everyone to be extra careful on hardwood or tile floors. Yesterday, one of my techs took a nasty spill down some hardwood stairs. He has been with me for over 10 years, but experience alone did not exclude him from falling. He also had his bucket with him, and the water went about 8 feet up the wall. A mess on all accounts, but fortunately he's ok. Our techs will still wear booties, but now they must remove them before walking on hardwood/tile surfaces. It seems logical but sometimes we overlook the obvious. I think the first impression of booties upon entering gets the point across. If a client still insists on booties, we'll remind them that safety is paramount! They'll understand.
Larry Sherman
Squeegee Clean Windows - Spartanburg, SC
I have found that even the "non-slip" disposable booties were too slippery for my taste. That is the reason I will only wear Booty Boots. They have a neoprene bottom, nice and sticky on slick floors and ladders. It's a more permanent solution to disposable covers (and thus environmentally more sound). Glad your tech is OK.
Dave Campbell
Starving Actors Window Washing - Venice, CA
Question: I've been in business for over 30 years and have bought and sold routes in the past but I am looking for some consensus on how y'all value route work. It's not that I want to sell. I need to establish the value of my route business. I've heard a number of different formulas and have purchased some solid weekly repeat route work for about 25% of the annual gross sales of that specific route. However someone recently told me they paid a full year's annual gross sales for some route work. I have no real way of confirming that so I'm asking for some input. I know that buying and selling route work or any kind of service business is very subjective and based on good will. For example if I have an employee who is currently doing all the work and interested in purchasing the business from me it would be worth much more to him than a stranger my current customers don't even know.
David Giles
Squeaky Clean Window Co. - Plano, Texas
I have purchased 21 window cleaning businesses in the past 21 years here in north Texas. There have been various prices and pay arrangements, so I have experienced a full variety of what to do and what not to do with these purchases. The basic price stays within the 25-33% of annual gross sales range. I think I paid 50% one time. That experience convinced me the 25-33% range would be my limit. /p>
Paul Gaston
Leo's Window Cleaning - Stephenville, TX
When you think about it three month's gross is pretty cheap. It is also about the same for janitorial service. But where else can someone buy a profit-making business and have it all paid off in three months with no debt?
Ed Samson
Ameri-Clean Commercial, Inc. - Northbrook, IL
The problem I see with forum conversations about the value of a business is that the only audience is window cleaners, so I wouldn't be too quick to go with the consensus. Window cleaning is a legitimate business, just like landscaping, roofing, and janitorial services. I think that is a fact that gets lost in these discussions. My advice is to go looking in a bigger pond if you want to sell. I bought my business through a broker, financed it at the bank using a rental house as collateral, and have had a very successful business for over 16 years.
Teresa Emerson
Clearview Window Cleaning - Springfield, MO
Question: I have a customer who will not allow doors to be propped open for a power connection, and they would like us to investigate using a quiet gas generator instead. I know Honda makes some they advertise as very quiet, but they come in a million sizes. I use an Eagle Power 2 pole electric RO/DI cart and a one pole system from RHG. Can anyone tell me what size generator I need in order to run these systems?
Teresa Emerson
Clearview Window Cleaning - Springfield, MO
I use the Honda Eu2000i. The 2000 watt Yamaha is also a good unit and very quiet. It has some nice features that the Honda has like a gas gauge, fuel shut off and twice the service life of the Honda. Either way you can't go wrong.
John Adank
Crystal Clear Window Cleaning
Honda makes the quietest generator, either the 1000 or 2000 watt model depending on how many watts your motor is. You will want the inverter type. To know what size you need, you need to know how many amps and volts the motor is, and then multiply them together to get your motor's wattage.
Wes Buckner
Mid-Ohio Window Cleaning - Galion, OH
Question: This year I started to use cut to fit channels and I love it. I'm even thinking of doing what some have suggested about having every size within 1/8 of an inch up to 36 inches. So really I have two questions. What size increment do you use? Is 1/8 of an inch right? How do you organize so that the size you need is easily found and accessible in your truck/toolbox?
Joe Hiryak
Fayetteville Window Washing - Fayetteville, AR
I'd recommend OneRestore with either a white pad or sponge. Check the initial application to see if there are any side effects to the paint on those frames.
Craig Aldrich
Sparkle Window Cleaning - Canyon Lake, CA
OneRestore may work; Eacochem also has a product called Cleansol that may work better on painted frames. I just tested both products on older painted frames and Cleansol worked a bit better. They are made by the same company and if you call them, they can give you guidance.
Dan Lloyd
Red Wagon Cleaning Service, Inc. - NC
I just cut them to size at each job. After a while you will not need to cut many as they repeat very often. I think pre cutting a whole series may leave with a bunch you may never use.
Rob Young
The Window Washer - Washington, DC
I don't mess with the cut to fit and inventory method. Over thinking how to clean a piece of glass can cost time and money. I carry only five different size channels. A 22", 18", 12", 6" and a 4". That covers everything I need to clean. I fan cut ups, but I could see the benefit of cutting a channel to size if you have a wall full of french panes.
Wes Buckner
Mid-Ohio Window Cleaning - Galion, OH
We bought a bunch of brass channels and had them cut in 1/4 " increments by a machinist we hired. We started with 4" and went up to 15". I bought a high-end fishing tackle-box to store them. It has 5 drawers and each drawer has individual sections to keep channels separate from each other. It is a huge time saver and really impresses our residential customers.
Lee Polacke
Sparkling Concepts - Newmarket, NH
I don't have a lot of cut to fit channels - mostly smaller lengths. What I do have are stored together in a tray. I often select the size I want by grabbing a fist full and standing them on end to compare lengths.
Gary Mauer
Window Cleaning Network - Oconomowoc, WI
I would suggest this be a project for downtime and not let it keep you from working. More than half the jobs I do in this area are french pane/cut-ups, so having the right size has been a money maker for me. Over half my channels are empty at any given time. I buy squeegee rubber in the 36" length and cut that to fit. I will often cut worn ends off a used rubber blade to fit a smaller channel.
Ross Alexander
Alexander Window Cleaning - Greensboro, NC
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